People I Didn't Get Fired This Week

I work in a computer technical support call center.  We are an outsourced call center for various companies, meaning we aren't actually the manufacturers of products or services we support.  We're hired by those companies.  Anyway, I'm the one who listens to those calls who, if you're familiar with the recording, "may be recorded for quality assurance purposes."

Here are the people I couldn't cause to be fired this week:

1.  Agent who, at the end of his shift, got a call he didn't want to take.  So he decided not to greet the customer.  After about 2 minutes of silence, the customer still hadn't hung up.  So the agent transferred the customer back into the queue.  Furthermore, the agent stayed on the line and listened to the entirety of the customer's conversation with the next technical support representative.  He listened to the call until the end of his shift, at which point he disconnected and went home.

Nope.  Couldn't get him fired.

2.  Agent who was talking to a customer who knew vastly more about his problem than the agent did.  When the customer expressed doubt in the usefulness of the (bullshit) troubleshooting step the agent wanted him to take, the agent said "have a nice day" and hung up on the customer.  Oh, and did I mention that I listened to this call as part of a weekly conference call with our client, i.e., the company that pays us to do their technical support?

Couldn't get him fired either.  (But I'm still working on this one, maybe I'll get him fired next week.)